We are seeking an experienced and proactive Senior Application Support Engineer to join our team. This role is responsible for providing advanced technical support for business-critical applications, ensuring their smooth operation, performance, and reliability. The ideal candidate should have a strong background in software troubleshooting, system integration and customer-focused service delivery.
Key Responsibilities
- Provide Level 2/3 technical support for enterprise applications
- Monitor application performance and proactively identify issues.
- Investigate, troubleshoot, and resolve complex application problems, coordinating with development, infrastructure, and QA teams as needed.
- Work closely with business users to understand issues and deliver timely solutions.
- Perform root cause analysis and contribute to permanent problem resolution.
- Maintain documentation for application processes, known issues, resolutions, and SOPs.
- Participate in application deployment, upgrades, and patching activities.
- Coordinate with vendors for third-party application support and service escalations.
- Ensure application SLAs and availability targets are met.
- Support incident, change, and problem management processes.
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Provide on-call support during off-hours, as required.
- Create and maintain knowledge base articles and user guides.
- Timings: USA based client timings
- Availability on weekends/ public holidays / on call or office
Nice to have
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: 4–7 years in application support or a similar role, with increasing levels of responsibility.
- Technical Skills: Strong knowledge of SQL and relational databases (Oracle, SQL Server, MySQL, Postgres).
- Experience with application servers
- Familiarity with scripting languages (Shell, PowerShell, Python, Angular, React etc.).
- Basic understanding of APIs, system integration, and network protocols.
- Knowledge of monitoring/logging tools (e.g., Splunk, New Relic, Grafana.
Must Have
- Soft Skills: Excellent problem-solving and analytical abilities.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and work under pressure.
- Detail-oriented with a commitment to quality and continuous improvement.
- Experience supporting cloud-based applications (AWS, Azure, google cloud).
- Exposure to DevOps tools (CI/CD, Jenkins, Git, bitbucket).
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Experience in Agile/Scrum environments.
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.