Job Summary
We are on the lookout for a Sr. Operations Manager with a strong technical background to lead and streamline core operational functions related to software delivery, client support, technical partnerships, and internal team coordination.
This is a high-impact role suited for an engineer-turned-operator who understands the pulse of a growing tech company and can balance execution with strategic alignment.
Responsibilities
- Oversee and improve daily operational workflows related to software development, product delivery, support, and cross-company collaborations.
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Work closely with Engineering, Product, and Support teams to ensure smooth execution of projects, high service levels, and resource optimization.
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Monitor and manage operational KPIs tied to project timelines, quality, team velocity, and customer satisfaction.
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Collaborate with leadership to plan and implement scalable operational processes for technical delivery and support functions.
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Drive collaboration initiatives with partner companies and external stakeholders to expand our service capabilities and offerings.
- Support and align sales and marketing operations (as needed) with delivery and support teams to ensure a seamless pre- to post-sales experience.
- Identify bottlenecks, inefficiencies, or technical dependencies and lead initiatives to improve turnaround time and delivery quality.
- Contribute to organizational planning, including resourcing, prioritization, and execution frameworks aligned with business growth.
- Champion a culture of engineering excellence, continuous learning, and process ownership.
Qualifications
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Bachelor’s degree in Computer Science, Software Engineering, or a related field; MBA or equivalent business training will be preferred.
- Minimum 8+ years of experience in technical operations, engineering management, or software delivery, including 3+ years in a leadership role.
- Solid understanding of project management, agile delivery frameworks, resource planning, and customer support processes.
- Strong analytical skills with the ability to use data for strategic decision-making.
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Experience collaborating across departments such as product, engineering, QA, customer success, and (optionally) sales/marketing.
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Excellent communication and stakeholder management skills.
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A bias for action and the ability to operate effectively in a fast-paced, evolving environment.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No rigid working hours
- Expand your knowledge of various business industries
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, and much more.
Perks
A full-time position
Attractive salary package
Trainings
As per job and project
requirements
Sport Activity
Play as many games of foosball and ping-pong in your free time
Eat & Drink
Coffee, tea and
subsidized lunch
